Titan Brands

Titan Brands is an online retailer specializing in fitness equipment, commercial and farm attachments, loading ramps and outdoor products.

By leveraging superior product acquisition, cutting-edge eCommerce capabilities, global logistics and exceptional customer service, Titan Brands disrupts the high-cost market, offering high-quality products at competitive prices. Recognized in 2021 as one of the top 30 fastest-growing eCommerce retailers in the US, the company is committed to empowering people to lead stronger, healthier and more fulfilling lives through its diverse range of brands.

Challenges

As one of the fastest growing e-commerce retailers, Titan Brands needed a solution to operationalize their performance and position them to continue to scale. This meant:

A goal to reduce the "order-to-ship-cycle" to hours instead of current SLA days.
They needed increased and earlier visibility into available inventory.
Optimizing fulfillment operations.
Increase labor productivity in the distribution center (DC).

Solution and Benefits

To achieve this competitive fulfillment goal, Titan implemented the following solutions:

Titan selected Infios Warehouse Management System (WMS) to optimize fulfillment and labor productivity.
Infios Order Management System (OMS) to provide enterprise visibility to available to promise (ATP) inventory.
The OMS will also help with shipment experience management.

Infios combined WMS and OMS solutions will reinvent Titan Brands' supply chain, turning complexity into a strategic advantage, reducing the order-to-ship cycle to hours and improving order fulfillment profitability by minimizing stockouts and overstocks.

Results

70 %

REDUCTION IN BACKORDERS

Titan Brands' saw a 70 percent decrease in the number of backorders.
20 %

INCREASE IN SALES SATISFACTION

Titan saw a 20 percent increase in customer sales satisfaction rates.
2 Minutes

CUT FROM CUSTOMER CALLS

Titan cut 2 minutes from customer call times with the use of Infios OMS.
10 - 15 DAYS

OF TRAINING TIME

Training OMS agents only needed 10-15 days.

“OMS gives us an unmatched end-customer experience in our industry.”

Colton Crocker
Product Marketing, Titan Brands

More details

CASE STUDY

End customer experience

Titan Brands optimized its end user experience in eCommerce with a WMS.

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CASE STUDY

OMS unifies commerce for retailer

How Infios’s Order Management solutions enhanced an online retailer's customer service.

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Warehouse Management Systems

Solution

Order Management and Commerce Engagement

Solution

WMS for Enterprise Businesses