Order Management & Commerce Engagement

Ditch fragmented order management for frictionless omnichannel execution. Whether you're a B2B powerhouse, a 3PL innovator or a fast-growing retailer, Infios OMS gives you the precision, adaptability and intelligence to meet consumer demand at any scale.

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Supply Chain Solutions
Order Management and Commerce Engagement

What are the challenges?

Inventory segmentation & availability
Tier 1 companies like Amazon and Walmart have set the bar with endless inventory and rapid delivery. Stockouts, backorders and inventory errors lead to a direct loss in customer trust.
Merging of experiences between B2B & B2C
Today’s buyers expect seamless experiences across all platforms. But subtle differences between B2B and B2C processes create friction and slow transactions.
Supply chain disruption
From global events to cyber threats, disruption is inevitable. Resilient, agile operations are no longer optional, they’re a competitive advantage.
Rising customer demands
Giant companies like Amazon and Walmart have set the bar with endless inventory and rapid delivery. Stockouts, delays, and errors now cost more than revenue; they cost customer trust.
Operational inefficiencies
Manual processes and siloed systems hold back growth. Streamlining operations - from warehouse to last mile - is key to scaling effectively.

What are the benefits?

An OMS (Order Management System) is the engine of omnichannel, B2B and 3PL execution. It unifies inventory across warehouses, stores and partners, stopping oversells, slashing stockouts and backorders, and powering fulfillment at scale. From bulk, large line item B2B orders to rapid 3PL onboarding, it turns complexity into profit and promises into performance.

Infios Order Management (OM) slashes fulfillment costs with advanced analytics and ML-powered decisioning, routing every order to the smartest, most profitable node. It powers seamless omnichannel and B2B commerce, from bulk shipments to just-in-time replenishment, while enabling agents to deliver service that builds loyalty and keeps customers coming back.

Optimize the entire order lifecycle

Deliver unforgettable customer experiences

Unify physical and digital commerce

Gain real-time inventory visibility

Modular architecture to future proof your technology stack

Infios Order Management has been strategically designed to ensure every component of the platform is scalable, modular, and optimized for growth—whether you're managing spikes in demand, expanding into new channels, or integrating with evolving tech stacks. Each module can be implemented and bought individually.

THE INFIOS DIFFERENCE

Key capabilities

Our modular solution easily connects into your tech stack to reduce risks and lower the total cost of ownership - no rip and replace required.

Scalable and proven, it grows with you, turning B2B complexity into opportunity and big ambitions into repeatable wins.

Unified Order & Inventory Management – Real-time visibility across warehouses, stores, marketplaces and suppliers.
Dynamic Fulfillment Intelligence – Optimize costs and speed with AI-powered order routing & allocation.
Seamless Integrations & Adaptors – Effortlessly connect with ERP, WMS, CRM and e-commerce platforms.
B2B & 3PL-Ready – Handle complex fulfillment, vendor management and multi-enterprise orchestration with ease.
Rapid Deployment, Fast ROI – Go live in 16 weeks (or less) and see measurable returns in 6-12 months.

Success stories

CASE STUDY

Cloud-native logistics services

Saddle Creek Logistics cut onboarding to 4 weeks, accelerating customer expansion with cloud-native order management.

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CASE STUDY

OMS unifies commerce for retailer

Titan Brands cut backorders by 70% with real-time inventory visibility, boosting customer service with Infios’s OMS.

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CASE STUDY

Built to flex, ready to win

Komar’s agility transformed with Infios OMS 2.0, revolutionizing scalable omnichannel growth with 15-minute feeds and TikTok onboarding

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FAQs

An Order Management System (OMS) is a technology platform that coordinates all the essential aspects of a purchase, including exposing inventory, processing the order, determining the best path to fulfillment, trigger of payment processing, notifications and servicing the order.

It spans the entire order lifecycle, including inventory availability, order receiving, order routing, data exchange, fulfillment, tracking, shipping notifications, alerts and potential modifications or appeasements of orders.

An OMS unifies front-end, customer-facing channels (i.e., stores, online, marketplaces) and back-end operational systems (i.e., ERP, Warehouse Management Systems, customer relationship management tools). Often, order management software serves as the single source of truth for order and customer data for retailers, brands and 3PLs.

Modern order management software enables brands to expose inventory across their enterprise – regardless of sales channel – to activate a buy, fulfill, track and return anywhere experience. This helps with overselling and reducing stockouts to drive top line growth.

An OMS has proved hugely beneficial for most retailers, wholesalers, manufacturers and 3PLs in the rapidly evolving commerce landscape of the last five years. However, high-volume enterprise retailers and brands with complex fulfillment operations or omnichannel requirements require best-in-breed order management software to create a seamless customer experience and improve operation efficiencies.

All businesses can benefit from order management software. However, not all solutions can handle the complexity of multiple business models. Infios Order Management is purpose built to manage the volume of direct-to-consumer (D2C) commerce and the complexity of business-to-business (B2B) with no lag in reliability and scalability.

Warehouse Management Systems

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Transportation Management

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Freight Audit and Payment

Order Management & Commerce Engagement

What are the challenges?

Discover how real-time orchestration and visibility can transform your fulfillment.